Reporting Illegal Content

Last updated: [TBD] · This is a working draft pending legal review.

1. About this notice

Coded B.V. ("Coded", "we", "us", "our") operates an international commerce platform. Merchants use that platform to run their own branded online shops and other projects ("projects") under an Organization. Coded provides hosting and technical infrastructure together with built-in payment facilitation and fulfilment integrations; the merchant is the seller and trader for everything they offer through their own shop. Coded is a hosting and intermediary service. Coded is not an online marketplace, and Coded is not the seller, merchant or trader of record for any product or service offered through a merchant's shop.

This page explains how anyone can notify us of content hosted on our platform that they believe is illegal, and how we handle such notices. It also explains what an affected merchant or user receives when we act on content or an account, and where they can seek redress.

This notice is written to meet, among other applicable laws, the obligations that apply to providers of hosting services under the EU Digital Services Act (Regulation (EU) 2022/2065) ("DSA"), including its notice-and-action mechanism (Article 16), statement-of-reasons requirements (Article 17), points of contact (Articles 11 and 12), trusted-flagger handling (Article 22) and measures against misuse (Article 23). Coded is an international company; references to the DSA are included for transparency, and we apply this process consistently to content we host wherever the reporter or the content is located, in addition to any mandatory local-law rights you may have.

Capitalized terms not defined here have the meaning given in our Terms of Service and Acceptable Use Policy, of which this notice forms part.

2. Scope — what we act on

This notice covers content that Coded hosts at the direction of a user — for example product listings, product images and descriptions, shop and page copy, media files, storefront text, and other material uploaded to a project. It also covers a notice that an entire shop or project is being used for an illegal purpose.

"Illegal content" means any information or activity that, in itself or by reference to an activity (including the sale of products or supply of services), is not in compliance with applicable law, irrespective of the precise subject matter or nature of that law. Examples include the offer or sale of unlawful or unsafe goods, counterfeit or infringing items, content that infringes intellectual property rights, content that is unlawful to distribute, fraudulent or deceptive listings, and content that violates consumer-protection or product-safety law.

What this notice does not replace:

• Copyright infringement notices — use our Copyright & DMCA Policy (intake also at report@coded.co where appropriate, but follow the dedicated procedure).
• Trademark, impersonation and brand-misuse complaints — contact legal@coded.eu.
• Complaints about a decision Coded has made (for example a removal or account action you disagree with) — use our Complaints Procedure, summarized in section 8 below.
• Law-enforcement and authority orders — see our Legal Requests page.

Because the merchant is the trader, complaints about a transaction itself (delivery, refunds, product quality, contract performance) are in the first instance a matter between the buyer and the merchant. We still act where the underlying content or activity is illegal.

3. Notice-and-action mechanism (Article 16)

Any individual or entity may notify us of specific items of content on our platform that they consider to be illegal content. You do not need to be affected by the content to submit a notice.

3.1 How to submit

Send your notice by email to report@coded.co. We accept notices electronically and, where we provide an in-product or web reporting form, you may use that form instead. Submitting electronically allows us to acknowledge and process your notice promptly.

3.2 Required elements of a notice

To allow us to assess your notice diligently and without undue delay, please include all of the following:

• A sufficiently substantiated explanation of the reasons why you allege the content is illegal — including, where you can, the specific law you believe is breached.
• A clear indication of the exact electronic location of the content — for example the precise URL(s) of the listing, page or shop, and any additional information needed to identify the content (such as a product name, order reference or screenshot).
• Your name and email address, except where the notice concerns content connected to one of the offences relating to child sexual abuse material referred to in EU law (for which contact details are not required).
• A statement confirming your good-faith belief that the information and allegations in the notice are accurate and complete.

Where a notice contains all of the elements above and concerns content whose illegality can be identified without a detailed legal examination, it is treated as giving us actual knowledge or awareness of the content concerned for the purposes of applicable liability rules.

3.3 Acknowledgement and confirmation

If you provide your contact details, we will:

• send you a confirmation of receipt without undue delay; and
• notify you of our decision in respect of the content to which the notice relates, with information about the redress possibilities available to you in respect of that decision.

3.4 How we handle notices

We process all notices in a timely, diligent, non-arbitrary and objective manner. Where we use automated means in processing or deciding on notices, we will inform you of this. Our review may result in: removing or disabling access to the content; restricting its visibility; suspending, terminating or restricting the merchant's project, shop, account or payments; referring the matter to the merchant for correction; declining to act where the content is not illegal or the notice is unfounded; or, where required, reporting the matter to competent authorities.

Acting on illegal content does not make Coded the trader for the goods or services concerned. The merchant remains solely responsible, as seller and trader, for the legality of their shop, listings and transactions, and for compliance with all consumer, product-safety, tax and other laws that apply to them.

4. Statement of reasons (Article 17)

Where we restrict the availability, visibility or accessibility of specific content, or take action against a merchant or user account, because of content we host, we will provide the affected merchant or user with a clear and specific statement of reasons, unless the law prevents us from doing so (for example, an order from a competent authority to provide no information) or the content is deceptive high-volume commercial content.

The statement of reasons will, where applicable, include:

• The action taken and, where relevant, its territorial scope and duration — for example removal or disabling of content, demotion or restriction of visibility, suspension or termination of payments, or suspension or termination of the project, shop or account.
• The facts and circumstances relied on in taking the decision, including whether the decision was taken in response to a notice submitted under section 3 or on our own initiative, and (where strictly necessary) the identity of a trusted flagger.
• Whether automated means were used in taking the decision, including whether the content was detected or identified using automated tools.
• Where the decision concerns allegedly illegal content, a reference to the legal ground relied on and an explanation of why the content is considered illegal on that ground.
• Where the decision is based on alleged incompatibility with our terms, a reference to the contractual ground relied on and an explanation of why the content is considered incompatible with it.
• Clear and user-friendly information about redress — including our internal complaint-handling system, out-of-court dispute settlement where available, and the possibility of judicial redress.

We provide the statement of reasons to the affected merchant or user without undue delay.

5. Redress

A merchant or user who disagrees with a decision we have taken may challenge it. The available paths are:

• Internal complaint handling — submit a complaint through our Complaints Procedure, which allows you to contest a removal, restriction, suspension or termination, or a decision not to act on a notice. See section 8 and our Complaints Procedure for details and timelines.
• Out-of-court dispute settlement — where applicable, you may bring the matter before a certified out-of-court dispute settlement body, without prejudice to your right to go to court.
• Judicial redress — you retain the right to bring proceedings before a competent court in accordance with applicable law.

A person who submitted a notice and is informed of our decision likewise has access to these redress paths in respect of that decision.

6. Points of contact (Articles 11 and 12)

6.1 Single point of contact for recipients of the service

For all matters under this notice — including notices of illegal content, statements of reasons and related communications — recipients of the service may contact our single point of contact electronically at report@coded.co. The language for communication is English; we also accept Dutch.

6.2 Point of contact for authorities

Member State authorities, the European Commission and the European Board for Digital Services may contact us for matters relating to the DSA at legal@coded.eu. We will identify the relevant single point of contact and means of communication on request and in our published information.

7. Trusted flaggers (Article 22)

We give priority to notices submitted by entities that have been awarded trusted-flagger status under Article 22 of the DSA, within their designated area of expertise. Trusted-flagger notices are processed and decided without undue delay. Trusted flaggers should submit notices through the channel in section 3, identifying their trusted-flagger status, so we can route them appropriately.

8. Internal complaint handling

If you are a merchant or user affected by a decision described in this notice, or a person who submitted a notice and disagrees with our decision, you may lodge a complaint through our internal complaint-handling system. Complaints are handled in a timely, non-discriminatory, diligent and non-arbitrary manner, and reviewed under appropriate human supervision rather than by automated means alone. For the full process, timelines and escalation options, see our Complaints Procedure.

9. Measures against misuse (Article 23)

To keep the reporting mechanism effective, we may, after issuing a prior warning, suspend for a reasonable period of time:

• the processing of notices and complaints submitted by individuals or entities that frequently submit notices or complaints that are manifestly unfounded; and
• the provision of our services to recipients that frequently provide manifestly illegal content.

We assess misuse on a case-by-case basis, taking into account the number and proportion of manifestly unfounded or manifestly illegal items, their absolute number, the gravity of the misuse and its consequences, and the recipient's intention where it can be identified. We apply these measures diligently, objectively and proportionately, with due regard to the rights and legitimate interests of all parties, and we explain such suspensions in a statement of reasons.

10. No general monitoring obligation

Coded is not under any general obligation to monitor the content it hosts, nor to actively seek facts or circumstances indicating illegal activity. We act on illegal content when we obtain actual knowledge or awareness of it — for example through a notice under section 3, our own voluntary checks, or an order from a competent authority. Any voluntary own-initiative investigations we carry out do not, by themselves, make us ineligible for the liability exemptions available to hosting services under applicable law.

11. Changes

We may update this notice from time to time to reflect changes in our platform, our processes or applicable law. The current version is always the one published on our website, with the "Last updated" date above.

Contact

• Report illegal content / abuse / notices: report@coded.co
• Authorities and DSA legal matters: legal@coded.eu
• Data protection / privacy: privacy@coded.eu
• Security and vulnerability reports: security@coded.co
• General support: support@coded.co

Coded B.V. is a private limited company registered in the Netherlands, a wholly owned subsidiary of Coded Holding B.V.

• Registered address: De Taling 15, 2761 SL Zevenhuizen, The Netherlands
• Dutch Chamber of Commerce (KvK) number: 42027097
• VAT number: NL869368795B01
• Effective date: 11 June 2026

This notice is governed by the laws of the Netherlands. The courts of Amsterdam, the Netherlands have jurisdiction over disputes arising from it, without prejudice to any mandatory rights you may have under the law of your own country or jurisdiction.